About Us
At Hex-Tech Lighting, we are passionate about lighting innovation and creating unforgettable experiences. Founded with a vision to revolutionise the way spaces are illuminated, we specialise in LED lights made from premium, super lightweight polycarbonate.
Our mission is to provide cutting-edge lighting solutions that combine stunning visual effects with unparalleled durability. Whether you're an interior design enthusiast looking to add a touch of sophistication to your home or a business owner aiming to create an immersive ambiance, our
LED lights are designed to meet your needs.
Frequently Asked Questions
What are Hex-Tech LED lights?
Hex-Tech LED lights are innovative lighting fixtures that are designed to eliminate any unwanted dark spots. They are perfect for creating mesmerising patterns and vibrant illumination, enhancing the ambiance of any
space.
What are the benefits of Hex-Tech LED lights?
Create immersive lighting effects Versatile mounting options (wall, ceiling, or suspended) Made from high-quality, super lightweight polycarbonate. Easy to install and operate Energy-efficient and long-lasting
Are Hex-Tech lights certified for Australian standards and
safe for use?
Yes, all of our Hex-Tech lights are certified with EESS Conformity Certification. This ensures that our lights meet stringent safety and quality requirements, making them safe for use in Australian markets.
Are there stocks available in Australian stock?
Yes, we do carry stock of our Hex-Tech LED lights in our inventory, located in NSW. For items that are on backorder, they will be ready for shipment within 14 days from the date of purchase.
How do I install Hex-Tech LED lights?
Installation is straightforward and can be done using mounting brackets for walls or ceilings. Each light tube is plugged into the connectors provided, ensuring a secure and reliable connection. The power input cable is then wired into the main power source. Detailed installation instructions are provided with each product.
Can Hex-Tech LED lights be used outdoors?
Our LED lights are primarily designed for indoor use. While they can be used in covered outdoor areas, they are not recommended for direct
exposure to the elements.
Do you offer customisation options for Hex-Tech LED lights?
Yes, we offer customisation options for orders. Please contact us for more information and to discuss your specific requirements.
Are replacement parts available for Hex-Tech LED lights?
Yes, we offer replacement parts for all of our LED lights. Please contact our customer support team for assistance with ordering.
What is the warranty period for hex grid LED lights?
All of our Hex-Tech LED lights come with a standard 5-year warranty against manufacturing defects.
Can I return or exchange Hex-Tech LED lights if I'm not
satisfied?
Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, please contact us within 30 days of receipt to initiate the process.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for larger orders. Please reach out to our sales team for pricing and terms.
How can I contact customer support for further assistance?
You can reach our customer support team via email at info@hex-tech.com.au or by completing the form on the ‘Contact Us’ page. We're here to assist you with any questions or concerns you may have.